• We want to provide our clients with relevant results. To guarantee this, some requirements and quality criteria have been defined for each of the key steps in the service offered.

• Before sending us your samples for analysis, please contact us either directly, or by using an analysis request form. You will be able to present your project, and we can assess the feasibility of the analyses and determine the most appropriate strategy to adopt. If the project is accepted, we will provide you with a quote. This is accepted by signing it and returning an order form.

• We ask you to adhere strictly to the recommendations in the guide for sample preparation. This guarantees optimal sample treatment and improves the relevance of your results by limiting contamination of samples and ensuring their conservation.

• Once forwarded to us, your samples enter into our quality-assured treatment process.

• After validation, results are returned to you in the form of Excel tables containing most of the relevant information. These are accompanied by a reading guide. If, despite this, you still have problems interpreting your results, please do not hesitate to contact us. We can help you decide on the best validation strategy, and what should be the next step in your project.